The servers you are on run Firewall software called “CSF” for short, ( Config Server Firewall). So if you find that you can visit the world wide web “EXCEPT” it would seem for your web site, your webmail, your cPanel or just about anything to do with your web site, your IP could in fact be blocked, this normally happens after you have tried to login to your cPanel, or webmail a number of times and failed.
We are going to show you how to get unblocked using the “WHMCS-CSF Auto Unblocking Module”, you can just go to your Member Center and in a few minutes and with a few key strokes you can check if you are blocked and unblock yourself.
Let’s start from the point that you have logged into the Member Center.
First click on the link “Support” and then select "unblock IP address". This may take a minute or two to search our firewalls for your IP address. If you are Blocked, your IP will be unblocked and a reason for the block will be displayed. If you are not being Blocked you would have been informed that you were not BLOCKED.
If you were being blocked and you requested the block be lifted you would now see notice that your request was a success and will be lifted in a short period of time. Once that time period has passed you should be able to view your web site, send and receive emails and all other services should be operational again. If they are not, contact us for more assistance.